From digital customer acquisition to cross-border fulfillment, GOCROSS helps Malaysian businesses build a sustainable capability to reach and serve global buyers.
Built for Malaysian exporters
One integrated partner across platform setup, operations, lead conversion, payment and cross-border fulfillment.
GOCROSS SDN. BHD. is authorized by Alibaba.com as a channel partner to provide sales and service in the relevant market, with the certificate valid till May 2027.
Alibaba.com Channel Partner
Malaysia-based service team
May 2027
Many Malaysian companies have mature products and strong production capabilities, yet still face obstacles in global customer acquisition, talent, conversion and order fulfillment.
Trade shows, referrals and repeat clients don’t sustain steady growth.
Platforms are set up but often lack a team for ongoing operations.
No standardized process for responses, follow-up, quoting and negotiation.
Logistics, payments, tax and compliance all require coordination.
Capability Transfer.
Local Execution.
GOCROSS is a Malaysia-based export service company incubated by DHE. We combine mature cross-border supply chain expertise from China with local Malaysian service capabilities, guiding businesses from digital customer acquisition to stable order fulfillment.
We don’t just help you set up a platform — we help you build a lasting capability to win customers worldwide.
Years Cross-Border Supply Chain Experience
Years in the Alibaba.com Ecosystem
Businesses Served
Annual Client GMV
Professional Service Team
From first assessment to stable fulfillment, the goal is to build repeatable capability — not just launch an account.
Analysis of products, markets, team and goals.
Alibaba.com storefront planning and setup.
Product, keyword, storefront and lead management.
Inquiry response, follow-up, quoting and negotiation.
Cross-border payments, logistics, risk and compliance.
A structured journey that turns your products into global buyer opportunities.
Optimize products & keywords
Reach international buyers
Generate buyer opportunities
Turn inquiries into orders
Supported at every step with a practical operating process your team can continue to build on.
Product and storefront development to help global buyers find your business.
Showcase capabilities and selling points so buyers understand why to choose you.
Lead identification and fast response that moves inquiries into effective follow-up.
Negotiation, payment and fulfillment to turn opportunities into deliverable orders.
Designed for businesses that want more than membership sales and need an operating partner for long-term digital export growth.
More direct communication, faster response and deep understanding of the local business environment.
Built on 20 years of cross-border supply chain experience and proven methodologies.
Ongoing support across acquisition, conversion and delivery — not just platform setup.
Helping owners and teams build their own sustainable digital export capability.
From major orders and platform operations to inquiry growth and full-container export.
Drone Company · 2025 Order
New Energy Company · 2025 Order
Machinery Client Inquiry Growth
Food OEM/ODM Full-Container Export
Core products include consumer, agricultural, firefighting and industrial drones. Services covered business positioning, platform management and cross-border supply chain support.
Core products include energy storage systems, solar and lithium batteries. Service scope included platform operations, global lead management and order fulfillment support.
Nutritional & functional food OEM/ODM client rose from 0-star to 3-star rating in under one month, with a marked rise in traffic and inquiries, followed by a 40FT container export.
Clear service actions and staged deliverables, without overpromising uncertain order outcomes.
Define goals, complete storefront planning and establish team roles.
Optimize products and storefront, and build inquiry and follow-up SOPs.
Analyze data, focus on key markets and improve conversion capability.
Ongoing operations, team development and order fulfillment support.
Sustainable growth comes from a team with clear goals, strong collaboration and a habit of reflection. GOCROSS builds capability with clients, not just for them.
Platform, operations and closing methods for client teams.
Consistent execution through goals, review and collaboration.
Recognizing results to keep the organization moving forward.
Start with an export readiness assessment to find the right path to global markets for you.
+6011-1623 3186
ruirui@gocross.com.my
jingruiru02294608@alibaba-inc.com
+6019-341 5949
catherine@gocross.com.my
wb-catherinechan@alibaba-inc.com
